Privacy Policy

Privacy Policy

Effective Date: 05 November 2012
Last Updated: 04 February 2026


At iTokri, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, mobile experiences, and related online services.
This policy applies to all users globally, including those covered by regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using iTokri, you agree to the practices described below.

Your Privacy at a Glance

 If you want the short version, here it is:

📌 We collect only the information needed to run our business and serve you better

📌 We do not sell your personal data

📌 Your payment details are processed securely and never stored by us

📌 You can access, correct, or request deletion of your data

📌 We use cookies to improve your experience, not to misuse your trust

📌 Your data may be processed internationally, but always with safeguards

📌 You can contact us anytime with privacy-related questions

For details, please read on.

Our Commitment to Privacy

iTokri exists to celebrate India’s craft traditions and the people behind them. Respect for people extends to how we handle data.

We take privacy seriously and work to comply with applicable data protection laws worldwide. We are committed to being transparent, fair, and responsible in how personal information is collected and used.

Information We Collect

We collect different types of information depending on how you interact with us.

1. Information You Provide to Us

You may provide personal information when you browse our site, create an account, place an order, or contact us, including:

Identity information: Name, username, gender
Contact details: Email address, phone number, shipping and billing address
Account information: Login credentials, order history, preferences
Payment information: Payment details required to process transactions (handled securely by payment partners)
Communication records: Emails, chats, or calls with our support team
Feedback: Reviews, survey responses, testimonials

2. Information Collected Automatically

When you use our website, we automatically collect certain technical and usage data, such as:

Device information: IP address, browser type, operating system
Usage data: Pages visited, time spent, links clicked, products viewed
Location data: Approximate location based on IP address
Cookies and similar technologies: To support functionality and improve experience

3. Information from Third Parties

We may receive limited information from trusted third parties, including:
Social media platforms, if you choose to interact with us through them
Payment partners for transaction confirmation and fraud prevention
Analytics and marketing partners to help us understand site performance
Cookies and Tracking Technologies
Cookies help us make our website work better.

We use:

Essential cookies for core site functionality
Performance cookies to understand usage patterns
Functional cookies to remember preferences
Targeting cookies to show relevant content and ads

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

How We Use Your Information

We use your information for the following purposes:

1. To Operate and Improve Our Services

Process orders and payments
Deliver products and order updates
Manage customer accounts
Provide customer support

2. Personalisation and Communication

Tailor content and recommendations
Send transactional messages related to your orders
Send promotional communications where permitted, with opt-out options

Electronic Communication Consent:

By using iTokri, you consent to receive communications from us electronically (email, SMS, RCS, or website notices) related to transactions and services. Transactional messages may be sent even if DND is enabled, as permitted by law.

3. Security, Fraud Prevention, and Legal Compliance

Detect and prevent fraud
Protect users and platform integrity
Comply with legal, tax, and regulatory obligations

4. Analytics and Research

Improve website performance
Develop better products and services

How We Share Your Information

We share personal information only when necessary and with trusted partners.

1. Service Providers

Including:
Payment processors
Shipping and logistics partners
Email and communication platforms
Analytics providers

These partners are bound by confidentiality and data protection obligations.

2. Business Transfers

If iTokri undergoes a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction, subject to continued protection.

3. Legal and Regulatory Requirements

We may disclose information to comply with law, respond to legal requests, or protect our rights and users.

International Data Transfers
iTokri operates globally. Your data may be processed in India or other countries.
When transferring data internationally, we use safeguards such as:
Standard Contractual Clauses (SCCs)
Binding data protection agreements
Vendor compliance checks

Your Rights and Choices

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of data
Object to processing or marketing
Withdraw consent
Request data portability

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Data Security and Retention

Security Measures
We use industry-standard protections, including:
SSL encryption
Secure servers and access controls
Regular audits and monitoring

Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes. Data is securely deleted or anonymised when no longer required.

Data Breach Response

If a data breach poses a significant risk to your rights or freedoms, we will notify affected users and authorities as required by law.

Children’s Privacy

iTokri does not knowingly collect personal data from children under 16.

If you believe a child has shared personal data with us, please contact privacy@itokri.com, and we will take appropriate action.

Updates to This Policy

We may update this Privacy Policy from time to time.

When we do:

The “Last Updated” date will change
Significant updates may be communicated via the website or email
Continued use of our services indicates acceptance of the updated policy.

How to Contact Us

For privacy-related questions, requests, or concerns:

Primary Contact:
Email: privacy@itokri.com

General Support:
Email: helloji@itokri.com
WhatsApp: +91-7869957726

Data Protection Officer:
Email: dpo@itokri.com

Registered Address:

iTokri Enterprises Private Limited
A-7, Shri Krishna Nagar,
Haider Ganj Lashkar,
Gwalior, Madhya Pradesh, India – 474001


Jurisdiction-Specific Disclosures


GDPR (EU/EEA Users)

EU users have rights under GDPR, including access, rectification, erasure, restriction, objection, and portability. Requests can be sent to privacy@itokri.com.

CCPA (California Residents)

California residents have the right to know, delete, and opt out of the sale of personal information.

We do not sell personal data.


Final Note


Thank you for trusting iTokri.
We are committed to protecting your personal information with care, responsibility, and respect.

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