Introduction

At iTokri, we are proud to bring the beauty of Indian craftsmanship to customers all around the world. Our International Orders Policy is designed to provide you with all the information you need to ensure a smooth and seamless shopping experience, no matter where you are located. We are committed to transparency and fairness in all aspects of our business, from pricing to shipping.

This page covers everything you need to know about placing an international order with iTokri, including shipping options, rates, customs, payment methods, and more. Please read this policy carefully to understand your rights and our procedures.

1. International Delivery

Global Shipping Partners

We deliver internationally to most countries around the globe through our trusted logistics partners, including:

• DHL Express

• FedEx

• Aramex

• EMS (India Speedpost)

These partners are selected based on their reliability and efficiency, ensuring that your orders are delivered safely and on time.

Shipping Options

During checkout, you can choose your preferred shipping method from the options provided. The available methods will be displayed based on your location, and the shipping rate calculator will automatically show the shipping fee applied to your selection. We strive to offer the best shipping options available, balancing cost and delivery time.

International Delivery Timeline

• Order Processing: Once your payment is confirmed, your order will be processed and dispatched from our warehouse within 24-48 hours. You will receive a dispatch confirmation email with tracking details.

• Estimated Delivery Time: Depending on your location and the shipping method selected, delivery typically occurs within 7-14 business days after dispatch. Please note that delivery times may vary due to customs clearance procedures or other factors beyond our control.

2. Shipping Rates

Transparent and Fair Pricing

At iTokri, we believe in transparency. Our shipping rates are based on the actual charges from courier companies like DHL, FedEx, and Aramex. We do not add any markup to these charges, ensuring that you only pay what is necessary for the shipping of your order.

Weight-Based Shipping

• Simple and Clear: Shipping rates are calculated based on the weight of your order. The shipping rate calculator at checkout will automatically determine the cost based on the weight and destination of your package.

• No Hidden Fees: Unlike some other platforms that might include shipping costs in the product price or charge inflated rates for “free” shipping, we keep our product prices separate and charge shipping based on actual courier costs. This ensures fairness and transparency in all transactions.

Why Shipping Rates May Seem High

• Quality Over Cost: International Priority Shipping is a premium service that ensures your products arrive quickly and safely. While we understand that shipping rates may seem higher compared to other e-commerce websites, this is because we prioritize quality and reliability over low-cost shipping options that could compromise the safety and speed of delivery.

• No Free Shipping: We do not offer “free” international shipping because we believe in fair pricing. Many websites inflate product prices to cover the cost of “free” shipping. At iTokri, we charge shipping based on the actual value of the order, which we believe is a fair and ethical approach.

Assistance with Shipping Queries

If you have any questions or concerns about our shipping rates or options, please feel free to reach out to our customer service team at helloji@itokri.com. We are here to assist you and ensure that you have a positive shopping experience.

3. Pricing Policy

Consistent Pricing for All Customers

At iTokri, we believe in fairness and transparency. We do not adjust our prices based on your location—whether you are shopping from India, the United States, the United Kingdom, or any other country, the prices you see on our website are the same for everyone.

• Single Price Policy: Our products are priced equally for all customers, regardless of their geographical location. This approach reflects our commitment to ethical business practices and ensures that you receive the same value for your purchase, no matter where you are in the world.

• No Location-Based Markups: We do not increase prices for international customers to cover shipping or other costs. Instead, we maintain a transparent pricing structure where the product price remains constant, and any shipping costs are calculated separately based on actual courier rates.

4. Payment Options

Secure and Flexible Payment Methods

We offer a variety of secure payment options to make your shopping experience as convenient as possible, whether you are placing an order from within India or internationally.

• International Credit/Debit Cards: We accept all major international credit and debit cards. Payments are processed securely through our trusted payment gateway, Razorpay, which uses SSL encryption technology to protect your card information.

• PayPal: For added security and convenience, you can choose to pay via PayPal at checkout. This option is particularly popular with our international customers, providing an additional layer of protection for online transactions.

• Direct Bank Transfer: If you prefer, you can also make a payment via direct bank/wire transfer to our bank account. Details for this option will be provided at checkout or upon request.

• Shipping to India with International Cards: If you are using an international card to ship an order to an address within India, simply enter your billing and shipping details accordingly at checkout, and our system will process the payment seamlessly.

Payment Assistance

• Payment Issues: If you encounter any issues during the payment process, don’t worry. Simply contact our customer service team at helloji@itokri.com with your order ID, and we will assist you in resolving the issue promptly.

• Failed Payments: In case of a failed payment, remain calm and reach out to us. Payment failures can occur due to various reasons, and our team will work with you to find a solution and ensure your order is processed smoothly.

5. Customs and Taxes

Understanding Customs Duties and Taxes

When placing an international order with iTokri, it’s important to understand that customs duties, taxes, and other import fees may apply depending on your country’s regulations. These charges are not included in your order total and must be paid separately upon delivery.

• Responsibility of the Customer: Any customs duties, taxes, or import fees imposed by your country’s customs authority are the responsibility of the recipient. Unfortunately, we cannot predict or control these charges, as they vary from country to country.

• Customs Assistance: If you need assistance with understanding customs fees or if you encounter issues with customs clearance, our customer service team is here to help. While we cannot cover these charges, we will support you throughout the process to ensure your order is delivered successfully.

Customs Delays

• Handling Delays: While we do our best to ensure timely delivery, customs clearance procedures may cause delays that are beyond our control. We closely monitor all international shipments and will keep you informed if any delays occur. We appreciate your patience and understanding in such cases.

• Local Taxes: In some countries, additional local taxes or fees may be applied to your order upon delivery. These are separate from customs duties and are also the responsibility of the recipient.

6. Special Requests

Custom Orders and Gift Wrapping

At iTokri, we understand that sometimes you may have special requests for your order. We are happy to accommodate these requests whenever possible to make your shopping experience more personalized.

• Holding Orders: If you need us to hold your order for any reason, we can do so after payment has been completed. Please contact our customer service team with your request, and we will arrange to hold your order until you are ready for it to be shipped.

• Gift Wrapping: We offer complimentary gift wrapping for international orders upon request. If you would like your order to be gift-wrapped, simply drop us a mail at helloji@itokri.com, and we will take care of it for you.

• Personal Messages: Want to include a personal message with your gift order? Let us know, and we’ll handwrite your message on a sheet of handmade paper, adding a special touch to your gift.

Alternative Shipping Options

• Preferred Shippers: While we primarily use DHL, FedEx, Aramex, and EMS due to their reliability, we are open to using other shipping companies if you have a preferred shipper in mind. Contact us with your request, and we will do our best to accommodate it.

• Shipping Rate Adjustments: If you believe you can find a more affordable shipping option, please let us know. We are committed to providing the best possible service and will work with you to explore all available options.

7. Returns, Cancellations, and Exchanges

Returns and Exchanges

While we strive to ensure your satisfaction with every purchase, we understand that there may be instances where you need to return or exchange an item. Due to the nature of international shipping, our return and exchange policy is a bit more restrictive for orders shipped outside of India.

• Before Shipment: If your order has not yet been shipped from our warehouse, you can make as many alterations as needed. Please contact us as soon as possible to request changes or cancellations.

• After Shipment: Once your order has been shipped to an international destination, returns, exchanges, and cancellations are generally not possible. We recommend double-checking your order details before finalizing your purchase.

• Return Shipping Costs: If you still wish to return the parcel after receiving it, you will need to bear the return shipping costs. Once we receive the returned parcel in our warehouse, we will issue a full refund of your order value.

• Faulty or Defective Products: If you receive a faulty or defective product, please reach out to us immediately. We will do our best to resolve the issue to your satisfaction, which may include a replacement or refund, depending on the situation.

Cancellations

• Order Cancellations: Orders can be canceled before they are dispatched from our warehouse. If you need to cancel your order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled.

• Refund Process: If you cancel an order before shipment, we will process a full refund to your original payment method. The refund will be initiated within [10 business days], though it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.

8. Tracking Your Order

Real-Time Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment in real-time.

• Tracking Information: You can track your order through the tracking link provided in the dispatch confirmation email or by visiting the courier’s website. This link will provide you with updates on your order’s journey from our warehouse to your doorstep.

• Updates and Notifications: We keep a close eye on all international shipments and will notify you if there are any delays or issues during transit. If you have any concerns about the tracking information, please don’t hesitate to contact us.

Customs Delays

• Monitoring: We monitor all international shipments closely, especially during customs clearance. While we do our best to prevent delays, customs procedures in your country may cause unexpected hold-ups. In such cases, we appreciate your patience and will work with you to resolve any issues.

• Customer Support: If your order is delayed due to customs or other issues, our customer service team is here to assist you. We will liaise with the courier and customs authorities to ensure your order is delivered as quickly as possible.

9. Security of Your Information

Secure Transactions

At iTokri, the security of your personal and payment information is of utmost importance to us. We use state-of-the-art security measures to protect your data during every transaction.

• SSL Encryption: All transactions on our website are protected by Secure Sockets Layer (SSL) encryption, ensuring that your credit/debit card details and other personal information are securely transmitted over the internet.

• PCI Compliance: Our payment gateways, including Razorpay and PayPal, are PCI DSS (Payment Card Industry Data Security Standard) compliant, which means they meet the highest security standards for handling and storing payment information.

• Data Privacy: We do not store your card information or PIN data on our servers. Your payment details are handled directly by our secure payment gateways, ensuring that your information is kept private and secure at all times.

Protecting Your Data

• No Data Sharing: We respect your privacy and do not share your personal information with third parties, except as necessary to process your payment or fulfill your order.

• Ongoing Security Monitoring: We continuously monitor our systems for any potential security threats and take immediate action to protect your data in case of any vulnerabilities.

Addressing Security Concerns

If you have any concerns about the security of your transactions or personal information, please contact us at helloji@itokri.com. We are committed to providing a secure and trustworthy shopping experience and will address any concerns you may have promptly.

10. Contact Information

We’re Here to Help

If you have any questions or concerns regarding your international order, please feel free to reach out to us. Our customer service team is dedicated to providing you with the best possible shopping experience, no matter where you are in the world.

Customer Service

Email for All Purposes : helloji@itokri.com
WhatsApp Us :+917869955644 (for all purposes)
Tollfree Number :
1800-1201-269 (India)
Mobile Number :
+91-7773897774
Land-line Number :
+91-751-4012029 (India & International)

Mailing Address:
iTokri Enterprises Private Limited
A-7, Shri Krishna Nagar,
Haider Ganj Lashkar,
Gwalior, Madhya Pradesh
INDIA
Pin - 474001 

Feedback and Suggestions

Your feedback is important to us. If you have any suggestions on how we can improve our international shipping services or if you’ve had an exceptional experience, please don’t hesitate to share it with us. Your input helps us continue to provide the best possible service to our customers.