Introduction

 

At iTokri, we strive to make your shopping experience as smooth and secure as possible. We offer a variety of payment methods to cater to both our domestic and international customers, ensuring that transactions are simple, transparent, and safe. Whether you’re shopping from within India or from anywhere else in the world, we’ve got you covered with reliable payment options.

 

This Payments Policy outlines the available payment methods, security measures, and answers to common questions regarding payments on iTokri. We are committed to providing you with a hassle-free experience, from the moment you select your items to the final step of checkout.

 

1. Payment Methods

 

Domestic Payments (Within India)

 

We offer a range of payment options for our customers shopping from within India:

 

• Credit/Debit Cards: We accept all major credit and debit cards, including VISA, MasterCard, and American Express (AMEX). Simply enter your card details at checkout to complete your purchase.

• Net Banking: You can pay directly from your bank account using our secure net banking option. We support multiple banks across India to facilitate seamless transactions.

• UPI Payments: We support Unified Payments Interface (UPI) payments, providing a fast and convenient way to pay directly from your UPI-linked bank account. Simply select the UPI option at checkout, enter your UPI ID, and authorize the payment from your UPI app.

• E-Gift Vouchers: Redeem iTokri E-Gift Vouchers at checkout for a convenient and thoughtful way to shop.

• Cash on Delivery (COD): Available for orders being delivered within India, COD allows you to pay for your order upon delivery. This service is supported by our trusted logistics partner, BlueDart Express. For orders placed from cities not covered by BlueDart, we will request payment via online transfer or bank deposit.

 

International Payments (Outside India)

 

For our international customers, we offer secure and convenient payment options:

 

• International Credit/Debit Cards: We accept payments from all major international credit and debit cards. Transactions are processed through our secure payment gateway, powered by Razorpay, which uses SSL encryption technology to protect your card information.

• PayPal: For added convenience, you can choose to pay via PayPal at checkout. This option provides an extra layer of security and ease, especially for our international customers.

• Shipping to India: If you’re using an international card to ship an order to an address within India, simply enter your billing and shipping details accordingly at checkout. Our system will handle the rest, ensuring a smooth transaction.

 

2. Security and Privacy

 

At iTokri, we prioritize the security of your payment information. We use advanced encryption technologies and partner with trusted payment gateways to ensure that your transactions are secure and your data is protected.

 

SSL Encryption

 

• Secure Transactions: All transactions on iTokri are protected by Secure Sockets Layer (SSL) encryption, a standard security technology that ensures your credit/debit card details and other personal information are securely transmitted over the internet.

• Confidentiality: Your card details are confidential and are never stored on our servers. Our payment gateways, including Razorpay and PayPal, comply with global security standards to protect your data from unauthorized access.

 

Fraud Prevention

 

• Real-Time Monitoring: We monitor all transactions in real-time to detect and prevent any fraudulent activities. In the event of a suspicious transaction, our team may contact you for verification.

• Two-Factor Authentication: As per RBI guidelines, two-factor authentication is implemented for all online card transactions in India, adding an extra layer of security to your payments.

3. Cash on Delivery (COD)

 

At iTokri, we understand that some customers prefer to pay for their orders upon delivery. To accommodate this preference, we offer Cash on Delivery (COD) as a payment option for orders within India.

 

How to Place a COD Order

 

• Step 1: Add to Cart: Select the items you wish to purchase and add them to your shopping cart.

• Step 2: Proceed to Checkout: Once you have finalized your selection, proceed to the checkout page.

• Step 3: Choose COD: When prompted to select a payment method, choose “Cash on Delivery (COD)”.

• Step 4: Order Confirmation: After placing your order, you will receive a call from our customer service team to confirm the order. Once confirmed, your order will be processed for COD.

• Step 5: Payment on Delivery: When your order arrives, pay the delivery agent from BlueDart Express and receive your parcel.

 

COD Charges and Conditions

 

• Free COD for Orders Above ₹500: COD is free for orders above ₹500. For orders below ₹500, there is an additional shipping charge of ₹50.

• Processing Time: Please note that COD orders may take an extra working day or two to process due to the confirmation steps involved. If you would like to expedite your order, we recommend converting your COD order to a prepaid order.

• Conversion to Prepaid: If you wish to convert your COD order into a prepaid order, simply reply to the email confirmation you received, and we will send you a link to make the payment online.

 

Advantages of Prepaid Orders

 

• Faster Processing: Prepaid orders are processed more quickly, often within 24-48 hours, allowing for faster delivery.

• Eco-Friendly Option: By choosing a prepaid order, you help us reduce the use of printing paper required for COD processing, contributing to our eco-friendly initiatives.

 

4. Hidden Charges

 

No Hidden Fees

 

At iTokri, transparency is one of our core values. We believe in straightforward pricing with no hidden charges or unexpected fees.

 

• All-Inclusive Pricing: The prices listed on our website are final and all-inclusive. This means that the price you see on the product page is exactly what you pay, with no additional charges for taxes, octroi, or shipping (for orders above ₹500 within India).

• Free Shipping: We offer free shipping across India on all orders above ₹500. For orders below ₹500, a nominal shipping fee of ₹50 applies.

 

Taxes and Duties

 

• Domestic Orders: All applicable taxes are included in the product price for orders within India.

• International Orders: For international orders, customs duties, taxes, and import fees are the responsibility of the recipient. These charges are not included in the total order amount at checkout and must be paid separately upon delivery.

 

5. Payment FAQs

 

How Do I Pay Using a Credit/Debit Card?

 

We accept all major credit and debit cards, including VISA, MasterCard, and American Express (AMEX). To pay using a card:

 

• Step 1: Enter your 16-digit card number on the checkout page.

• Step 2: Provide the 3-digit CVV code (Card Verification Value) found on the back of the card.

• Step 3: Complete the payment process by following the on-screen instructions.

 

All credit/debit card details are kept confidential and secure, with SSL encryption ensuring your information is protected.

 

Is It Safe to Use My Card on iTokri?

 

Yes, it is completely safe to use your credit/debit card on iTokri. We partner with trusted payment gateways like Razorpay, Phonepe, PayU, Cashfree and PayPal, which use industry-standard encryption and security measures to protect your data.

 

Can I Pay with an International Card and Ship to an India Address?

 

Absolutely! We accept international credit and debit cards for orders shipped to an address within India. Simply enter your billing and shipping details at checkout, and our system will process your payment accordingly.

 

Do You Offer Cash on Delivery (COD)?

 

Yes, COD is available for orders within India. Please refer to the COD section above for more details on how to place a COD order and the associated charges.

 

What If I Have a Problem with My Payment?

 

If you encounter any issues with your payment, please contact our customer service team at helloji@itokri.com or call us at +91-7773897774. We will be happy to assist you in resolving any payment-related concerns.

 

My Question Is Still Unanswered. What Should I Do?

 

If you have additional questions or need further assistance, please don’t hesitate to reach out to our friendly customer service team. We are here to help and ensure your shopping experience is as smooth and enjoyable as possible.

6. Security Best Practices

 

At iTokri, we take every measure to ensure that your payment information is secure. In addition to our robust security protocols, we recommend that you follow these best practices to protect your financial information:

 

Protecting Your Information

 

• Use Strong Passwords: Always use strong, unique passwords for your online accounts. Avoid using easily guessable passwords and consider using a password manager to keep track of your credentials securely.

• Enable Two-Factor Authentication: Whenever possible, enable two-factor authentication (2FA) for your online accounts, including your email and payment gateways. This adds an extra layer of security.

• Be Cautious with Public Wi-Fi: Avoid making payments or accessing sensitive information over public Wi-Fi networks. If you must use public Wi-Fi, consider using a Virtual Private Network (VPN) to encrypt your internet connection.

• Monitor Your Accounts: Regularly review your bank statements and online account activity for any unauthorized transactions. If you notice anything suspicious, report it to your bank immediately.

 

What iTokri Does to Protect You

 

• Encryption: All payment transactions on iTokri are encrypted using SSL (Secure Socket Layer) technology. This ensures that your card details and other personal information are securely transmitted over the internet.

• PCI Compliance: Our payment gateways are PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring that your payment data is handled in accordance with the highest security standards.

• Fraud Detection: We use advanced fraud detection tools to monitor and identify any suspicious activity. In the event of a potential fraud, our team will contact you to verify the transaction.

 

7. Refunds on Payments

 

We want you to shop with confidence at iTokri. If you need to return a product, our refund process is straightforward and transparent.

 

Refund Process

 

• Eligibility for Refunds: Refunds are available for eligible returns in accordance with our Returns & Cancellations policy. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If you paid by credit or debit card, the refund will be processed back to the same card. For other payment methods, such as UPI or digital wallets, refunds will be issued to the corresponding account.

• Processing Time: Please allow 7 business days for the refund to be processed after your return is received. It may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

• Notification: You will receive an email confirmation once your refund has been processed. If you do not receive your refund within the expected timeframe, please contact our customer service team for assistance.

 

Refunds on International Orders

 

• Currency Conversion: For international orders, refunds will be processed in INR (Indian Rupees). Due to currency conversion, the refunded amount may vary slightly from the original payment amount. This is beyond our control and is determined by your bank or payment provider.

• Customs Duties and Taxes: Customs duties, taxes, and other import fees paid by the customer at the time of delivery are non-refundable. You may be able to claim a refund for these charges through your local customs office, subject to their policies.

 

8. Contact Information

 

We’re Here to Help

 

If you have any questions or concerns regarding payments on iTokri, our customer service team is here to assist you. We are committed to ensuring that your shopping experience is secure, transparent, and enjoyable.

 

Customer Service

 

Email for All Purposes : helloji@itokri.com
WhatsApp Us :+917869955644 (for all purposes)
Tollfree Number :
1800-1201-269 (India)
Mobile Number :
+91-7773897774
Land-line Number :
+91-751-4012029 (India & International)

Mailing Address:
iTokri Enterprises Private Limited
A-7, Shri Krishna Nagar,
Haider Ganj Lashkar,
Gwalior, Madhya Pradesh
INDIA
Pin - 474001 

 

Feedback and Suggestions

 

We value your feedback and are always looking for ways to improve our services. If you have any suggestions or if you’ve had an exceptional experience, please don’t hesitate to share it with us. Your input helps us continue to provide the best possible service to our customers.