Payments Policy
At iTokri, we aim to make payments simple, secure, and transparent for customers in India and around the world. This page explains the payment methods we accept, how we keep transactions secure, and what to expect if a payment fails or needs to be refunded.
Payments Policy
📌 Multiple payment options for India and international customers
📌 All payments are processed via secure, PCI-compliant gateways
📌 No hidden charges on domestic orders or International Orders
📌 For US and UK orders, iTokri pays all customs duties and taxes; customers in other countries may need to pay customs duties locally
📌 Refunds are processed back to the original payment method
📌 If something goes wrong, our team is here to help
1. Payments PolicyCustomers shopping within India can choose from the following payment options:
Credit & Debit Cards (Visa, MasterCard, American Express)UPI (all major UPI apps supported)Net Banking (select Indian banks)iTokri E-Gift VouchersCash on Delivery (COD) for eligible pin codesAll options are displayed clearly at checkout.2. Payment Methods (International)For customers shopping from outside India:
Apple Pay
International Credit & Debit CardsPayPal
Local Payments
Wire Transfers
International cards can also be used for orders shipped to an address within India.All international payments are processed securely through trusted gateways.3. Payment Security & PrivacyYour payment security is a priority at iTokri.All transactions are protected using SSL encryptionCard details are never stored on iTokri serversPayments are processed through PCI-DSS compliant gatewaysTwo-factor authentication is applied where required by regulationFor details on data handling, please refer to our Privacy Policy.4. Cash on Delivery (COD) — India OnlyCOD is available for select locations within India.Free COD on orders above ₹500₹50 charge on orders below ₹500COD orders may require confirmation before dispatchProcessing time for COD orders may be slightly longer than prepaid orders.For faster dispatch, we recommend prepaid payments whenever possible.5. Pricing, Taxes & Duties- Domestic Orders (India)Product prices are inclusive of applicable taxesShipping is free on orders above ₹500No hidden or surprise charges at checkout- International OrdersFor orders shipped to the United States and the United Kingdom, iTokri pays all customs duties and taxes. The checkout total is the final price, with nothing collected on delivery. For all other countries, product prices do not include customs duties or local taxes, and any such charges are paid by the recipient to local authorities. These duties are non-refundable.For more details, please see our International Orders Policy.6. Refunds & Payment ReversalsRefunds are handled as per our Returns, Refunds & Cancellations Policy.
Key points:Refunds are issued to the original payment methodProcessing usually takes up to 7 business daysBanks or payment providers may take additional time to reflect the amountInternational refunds are processed in INR and may vary due to exchange ratesFor countries other than the US and UK, customs duties paid locally are non-refundable. This does not apply to US and UK orders, where iTokri pays all duties and taxes.7. Failed or Problematic PaymentsIf a payment fails or is deducted without order confirmation:Please do not retry immediatelyContact us with transaction detailsOur team will investigate and assist promptly
Most failed payments are automatically reversed by banks within a few working days.8. Need Help?If you have any questions or concerns related to payments, we’re here to help. WhatsApp Us :+917869957726 (for all purposes)Tollfree Number :1800-1201-269 (India)Mobile Number :+91-7773897774Land-line Number :+91-751-4012029 (India & International)Email for All Purposes : helloji@itokri.com________________________________A note from iTokriWe believe payments should feel invisible, not stressful. If something doesn’t feel right at checkout or after payment, please reach out. We’re always willing to listen and help find a solution.________________________________
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