Introduction

 

At iTokri, we are committed to delivering your orders promptly and securely, no matter where you are in the world. Our Shipping Policy outlines the key information you need to know about our domestic and international shipping options, timelines, costs, and processes. We strive to provide a seamless and transparent shipping experience, ensuring your handcrafted treasures arrive safely at your doorstep.

 

Whether you’re located in India or overseas, this policy will guide you through the specifics of our shipping procedures, from the moment you place an order to the moment it arrives.

 

1. Domestic Shipping (Within India)

 

Free Shipping

 

• Free Shipping on Orders Over ₹500: iTokri offers free shipping across India on all orders above ₹500. For orders below ₹500, a nominal shipping fee of ₹50 applies. This ensures that you can enjoy our products without worrying about additional costs.

• Heavy Items: For products with above-average weight, additional shipping charges may apply. These charges will be clearly mentioned on the product page, so there are no surprises at checkout.

 

Delivery Timeline

 

• Fast Processing: We pride ourselves on maintaining 100% inventory, meaning that all products listed on our website are in stock and ready to ship. Orders are processed and dispatched from our warehouse within 24-48 hours after payment confirmation.

• Estimated Delivery: Once dispatched, you can expect your order to be delivered within 3-7 business days, depending on your location. We partner with reliable courier services to ensure timely delivery. You will receive a confirmation email with tracking details as soon as your order is on its way.

 

Shipping Methods

 

• Preferred Carriers: We primarily use BlueDart for deliveries within India. If BlueDart service is unavailable in your area, we will ship your order via Government Registered Bookpost or Speedpost. If you have a preferred logistics partner, please contact us, and we will do our best to accommodate your request.

 

No Hidden Costs

 

• All-Inclusive Pricing: The price you see on our website is the final price you pay. There are no hidden costs, additional taxes, or unexpected fees. Our prices are all-inclusive, ensuring transparency and trust.

 

2. International Shipping

 

Global Delivery

 

• Worldwide Shipping: iTokri proudly ships internationally to most countries around the globe. We partner with leading logistics providers, including DHL Express, FedEx, Aramex, and EMS (India Speedpost), to ensure that your orders are delivered safely and efficiently.

• Multiple Shipping Options: During checkout, you can select your preferred shipping method. The shipping rate calculator will automatically display the applicable shipping fees based on your selection before you complete your order.

 

Shipping Costs

 

• Transparent Pricing: International shipping charges are calculated based on the destination, weight, and dimensions of the package. These costs are clearly displayed at checkout, so you know exactly what to expect. Please note that additional fees such as customs duties, taxes, and import charges may apply and are the responsibility of the recipient.

 

Delivery Timeline

 

• Estimated Delivery: International delivery times vary depending on the destination and the shipping method selected. On average, you can expect delivery within 7-14 business days after dispatch. We strive to process and dispatch international orders within 24-48 hours of payment confirmation.

• Customs and Clearance: Please be aware that customs clearance procedures may cause delays beyond our original delivery estimates. iTokri is not responsible for such delays, but we will do our best to assist you in tracking your package through the customs process.

 

Tracking Your Order

 

• Real-Time Tracking: For all international orders, you will receive a tracking number via email once your order has been dispatched. This allows you to monitor the progress of your shipment in real-time, from our warehouse to your doorstep.

 

Payment with International Cards

 

• Flexible Payment Options: We accept international credit and debit cards for all orders, including those shipped to an address within India. Simply enter your billing and shipping details at checkout, and our system will process the payment accordingly.

3. Order Processing

 

Fast and Efficient Processing

 

At iTokri, we understand the importance of receiving your orders promptly. That’s why we ensure that all orders are processed with speed and efficiency.

 

• Inventory Assurance: We maintain 100% inventory, meaning that all items listed on our website are in stock and ready to ship. You can trust that the products you order are available and will be dispatched without unnecessary delays.

• Processing Time: Orders are processed within 24-48 hours of payment confirmation. This includes verifying stock, packaging, and preparing the shipment for dispatch. Orders placed on weekends or public holidays will be processed on the next business day.

 

Order Confirmation

 

• Email Notification: Once your order is successfully placed, you will receive an email confirmation with your order details. This email serves as proof of purchase and will include important information such as your order number, billing details, and shipping address.

• Dispatch Notification: After your order is processed and dispatched, you will receive another email with the tracking number and details of the courier service handling your shipment.

 

4. Delivery Timeline

 

Domestic Delivery

 

• Estimated Timeline: For orders within India, delivery typically occurs within 3-7 business days after dispatch. Delivery times may vary depending on the destination, with more remote areas potentially requiring additional time.

• Peak Periods: During peak shopping seasons, such as holidays or sales events, delivery times may be slightly longer due to increased order volumes. We appreciate your patience during these busy times and strive to fulfill orders as quickly as possible.

 

International Delivery

 

• Global Reach: For international orders, delivery times range from 7-14 business days after dispatch, depending on the destination country and the shipping method selected.

• Customs and Delays: While we aim to provide accurate delivery estimates, please note that customs procedures in your country may cause delays. Unfortunately, these are beyond our control, but we will assist you in tracking your order and resolving any issues that may arise.

 

5. Address Changes

 

Modifying Your Shipping Address

 

We understand that you may need to update your shipping address after placing an order. If your order has not yet been processed or dispatched, we are happy to accommodate address changes.

 

• How to Request an Address Change: If you need to modify your shipping address, please contact our customer service team as soon as possible. You can reach us by email at helloji@itokri.com or by phone at +91-751-4012029 (India & International) or simply reply to the order confirmation email, someone from customer care team shall reach out to you.

• Order Status: Address changes can only be made if the order is still in the processing stage. Once an order has been dispatched, we are unable to modify the shipping address. However, you may contact the courier service directly to inquire about redirection options.

 

6. Warranty and Hidden Costs

 

No Hidden Fees

 

At iTokri, transparency is key. We believe in clear, upfront pricing, and there are no hidden fees or unexpected charges.

 

• All-Inclusive Pricing: The prices listed on our website are all-inclusive, covering the cost of the product, applicable taxes, and any shipping fees for orders above ₹500 within India. What you see is what you pay.

• No Additional Costs: There are no additional taxes, duties, or hidden costs added to your order at checkout. For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the recipient and are not included in the product price or shipping charges.

 

Warranty Information

 

• Product Guarantee: While we strive to ensure that all products meet the highest quality standards, please note that many of our items are handcrafted and may have slight variations. These variations are not considered defects but rather a testament to the unique, artisanal nature of our products.

• Product Issues: If you believe a product is defective or not as described, please refer to our Returns & Cancellations policy for guidance on how to proceed.

 

7. Special Requests

 

Customized Shipping Solutions

 

At iTokri, we value customer satisfaction and are committed to accommodating special shipping requests whenever possible.

 

• Preferred Courier: If you have a preferred courier service that is not listed among our standard options, please reach out to our customer service team. We will do our best to arrange shipping through your chosen carrier.

• Gift Orders: If you are purchasing an item as a gift and would like it to be delivered to a different address or require special packaging, please let us know at the time of order placement. We offer gift-wrapping services and can include a personalized note upon request.

• Bulk Orders: For bulk or corporate orders, we offer customized shipping solutions to meet your specific needs. Please contact us directly to discuss your requirements.

8. Tracking Your Order

 

Real-Time Order Tracking

 

Once your order has been processed and dispatched, you will receive a confirmation email with a tracking number and details of the courier service handling your shipment.

 

• Tracking Information: You can track the status of your order in real-time by visiting the courier’s website and entering the tracking number provided in your dispatch confirmation email.

• Updates and Notifications: You will receive regular updates on your order status, including when it is out for delivery and when it has been successfully delivered. If you have any concerns or questions about the tracking information, please contact our customer service team for assistance.

 

Tracking Issues

 

• Delayed Tracking Information: Occasionally, there may be delays in the tracking information being updated by the courier. If your tracking number does not show any movement, please allow 24-48 hours for the information to be updated.

• Missing Package: If your package appears to be lost or is significantly delayed, please reach out to our customer service team. We will work with the courier to locate your package and resolve the issue as quickly as possible.

 

9. Shipping Restrictions

 

Location-Based Restrictions

 

While iTokri strives to offer worldwide shipping, there may be certain locations where we are unable to deliver due to logistical constraints or legal restrictions.

 

• Restricted Areas: Some regions may have restrictions on the types of goods that can be imported, or there may be logistical challenges in delivering to certain remote or rural areas. If your location falls within a restricted area, we will notify you during the checkout process.

• Alternative Solutions: If we are unable to ship to your location, our customer service team will work with you to find an alternative solution, such as using a different courier service or arranging for delivery to an alternative address.

 

Product-Based Restrictions

 

Certain products may be subject to shipping restrictions based on size, weight, or content.

 

• Hazardous Materials: Items that are classified as hazardous materials (e.g., flammable liquids) may be subject to additional shipping regulations and may not be eligible for delivery to certain locations.

• Oversized Items: For oversized or exceptionally heavy items, additional shipping charges may apply, and delivery times may be extended. These details will be clearly communicated at the time of purchase.

 

10. International Customs

 

Customs Duties and Taxes

 

For international orders, customs duties, taxes, and other import fees may apply depending on the destination country. These charges are not included in the total order amount at checkout and must be paid separately by the recipient upon delivery.

 

• Customs Clearance: Customs procedures vary by country, and iTokri is not responsible for any delays caused by customs clearance. We recommend that you check with your local customs office for information on potential import duties and taxes before placing your order.

• Documentation: We provide all necessary documentation for customs clearance with your shipment. If additional documentation is required, our customer service team will assist you in obtaining the necessary forms.

 

Customs Contact Information

 

• Customer Responsibility: It is the responsibility of the customer to be aware of and comply with their country’s import regulations. If a package is returned to us due to unpaid customs fees or refusal of delivery, a refund will be issued minus any shipping and handling fees incurred by iTokri.

• Assistance: If you encounter any issues with customs clearance, please contact our customer service team, and we will do our best to assist you in resolving the matter.

 

11. Contact Information

 

We’re Here to Help

 

If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to us. Our customer service team is dedicated to providing you with the best possible shopping experience.

 

Customer Service

Email for All Purposes : helloji@itokri.com
WhatsApp Us :+917869955644 (for all purposes)
Tollfree Number :
1800-1201-269 (India)
Mobile Number :
+91-7773897774
Land-line Number :
+91-751-4012029 (India & International)

Mailing Address:
iTokri Enterprises Private Limited
A-7, Shri Krishna Nagar,
Haider Ganj Lashkar,
Gwalior, Madhya Pradesh
INDIA
Pin - 474001 

 

Feedback and Suggestions

 

Your feedback is important to us. If you have any suggestions on how we can improve our shipping services or if you’ve had an exceptional experience you’d like to share, please do not hesitate to contact us. We value your input and are always looking for ways to enhance our customer experience.