1. What is iTokri?
iTokri is India’s pioneering online crafts store, launched in 2012, dedicated to promoting and selling authentic Indian handicrafts globally.
2. Where is iTokri based?
iTokri operates from Gwalior, Madhya Pradesh, serving as the central hub from where we ship all our artisanal products worldwide.
3. What products does iTokri offer?
iTokri offers a wide range of handcrafted products, including textiles, jewelry, home décor, and art pieces, all sourced directly from artisans across India.
4. Is iTokri an ethical brand?
Absolutely. iTokri is committed to fair trade practices, ensuring artisans receive fair compensation for their work, and uses sustainable materials whenever possible.
5. How does iTokri source its products?
We collaborate directly with over 500+ artisan groups across India, ensuring that every product sold is authentically crafted and ethically sourced.
6. What makes iTokri unique?
iTokri is unique because of its dedication to preserving Indian crafts, its direct support to artisans, and its commitment to sustainability and cultural authenticity.
7. Does iTokri ship internationally?
Yes, iTokri ships products globally, allowing international customers to enjoy authentic Indian handicrafts no matter where they are located.
8. What are iTokri’s shipping charges?
Within India, free above Rs 500, and a flat Rs 50 below that. International, free above Rs 10,000 and a flat Rs 2,500 below that, the same rate for every country. Detailed shipping information is available on our Shipping Policy page.
9. How long does delivery take?
We dispatch most orders within 48 hours. Within India, expect 5 to 7 business days, faster to the metros. International orders take 7 to 14 business days. Your tracking link arrives by email, SMS and WhatsApp once it ships.
10. Can I track my iTokri order?
Yes, once your order is shipped, you will receive a tracking number via email that you can use to track your shipment online.
11. What is iTokri’s return policy?
For orders within India, yes. You have 7 days from delivery, for unused product in its original packaging. WhatsApp our team with your order number and we handle it from there. Orders shipped outside India cannot be returned or exchanged, so message us before you order and we will help with size, fabric and a video of the actual piece.
12. How can I make a return?
To initiate a return, please contact our customer service team with your order details, and we will guide you through the process.
13. Does iTokri offer customization?
Yes, we offer customization for bulk orders. Please contact our customer support for more details regarding custom orders.
14. What payment methods does iTokri accept?
iTokri accepts multiple payment methods, including UPI, credit/debit cards, PayPal, and bank transfers, among others.
15. Is my payment information secure with iTokri?
Yes, iTokri uses SSL technology to ensure that all your personal and payment information is kept secure and private.
16. How can I contact iTokri customer support?
You can reach our customer support via email, phone, or live chat. Visit our Contact Us page for more information.
17. Where can I find reviews about iTokri products?
Customer reviews can be found on individual product pages and our Testimonials page.
18. How does iTokri support artisans?
iTokri supports artisans by providing them a platform to reach a global audience, ensuring fair pricing, and investing a part of the profits back into artisan communities.
19. What are iTokri’s future plans?
iTokri aims to expand its reach, add more artisan groups to its network, and continue promoting Indian crafts on a global stage while enhancing sustainability practices.
20. Do I have to pay customs duty on my order?
For orders shipped to the United States and the United Kingdom, all customs duties and taxes are paid by iTokri. Your order is delivered to your door and the total you pay at checkout is the final price, with nothing collected on delivery. For all other countries, customs duties or local taxes, where applicable, are payable by the recipient. Full details are on our Shipping Policy page.
Verified Purchase
