1. What is iTokri?
iTokri is India’s pioneering online crafts store, launched in 2012, dedicated to promoting and selling authentic Indian handicrafts globally.
2. Where is iTokri based?
iTokri operates from Gwalior, Madhya Pradesh, serving as the central hub from where we ship all our artisanal products worldwide.
3. What products does iTokri offer?
iTokri offers a wide range of handcrafted products, including textiles, jewelry, home décor, and art pieces, all sourced directly from artisans across India.
4. Is iTokri an ethical brand?
Absolutely. iTokri is committed to fair trade practices, ensuring artisans receive fair compensation for their work, and uses sustainable materials whenever possible.
5. How does iTokri source its products?
We collaborate directly with over 500 artisan groups across India, ensuring that every product sold is authentically crafted and ethically sourced.
6. What makes iTokri unique?
iTokri is unique because of its dedication to preserving Indian crafts, its direct support to artisans, and its commitment to sustainability and cultural authenticity.
7. Does iTokri ship internationally?
Yes, iTokri ships products globally, allowing international customers to enjoy authentic Indian handicrafts no matter where they are located.
8. What are iTokri’s shipping charges?
Shipping charges vary depending on the destination and the size of the order. Detailed shipping information is available on our Shipping Policy page.
9. How long does delivery take?
Delivery times vary by location but typically range from 3-7 days within India and 7-21 days for international shipments.
10. Can I track my iTokri order?
Yes, once your order is shipped, you will receive a tracking number via email that you can use to track your shipment online.
11. What is iTokri’s return policy?
iTokri accepts returns within 15 days of delivery, provided the products are in their original condition and packaging.
12. How can I make a return?
To initiate a return, please contact our customer service team with your order details, and we will guide you through the process.
13. Does iTokri offer customization?
Yes, we offer customization for bulk orders. Please contact our customer support for more details regarding custom orders.
14. What payment methods does iTokri accept?
iTokri accepts multiple payment methods, including credit/debit cards, PayPal, and bank transfers, among others.
15. Is my payment information secure with iTokri?
Yes, iTokri uses SSL technology to ensure that all your personal and payment information is kept secure and private.
16. Does iTokri have a loyalty program?
Yes, iTokri rewards its repeat customers with points that can be redeemed for discounts on future purchases.
17. How can I contact iTokri customer support?
You can reach our customer support via email, phone, or live chat. Visit our Contact Us page for more information.
18. Where can I find reviews about iTokri products?
Customer reviews can be found on individual product pages and our Testimonials page.
19. How does iTokri support artisans?
iTokri supports artisans by providing them a platform to reach a global audience, ensuring fair pricing, and investing a part of the profits back into artisan communities.
20. What are iTokri’s future plans?
iTokri aims to expand its reach, add more artisan groups to its network, and continue promoting Indian crafts on a global stage while enhancing sustainability practices.