Terms & Conditions
Introduction
Welcome to iTokri! These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile applications, and any other services operated by iTokri. By using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use our services.
iTokri is committed to providing you with an exceptional experience as you explore the rich cultural heritage of India’s handcrafted arts and crafts. Our Terms & Conditions are designed to ensure that both our customers and artisans have a fair, transparent, and secure experience. Please read these Terms carefully before using our services.
1. Acceptance of Terms
By accessing, browsing, or using the iTokri website (www.itokri.com) or any other platforms associated with iTokri, you acknowledge that you have read, understood, and agree to be bound by these Terms. This agreement applies to all visitors, users, and others who access or use the services.
Eligibility
To use our services, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By accessing our website, you confirm that you meet this eligibility requirement.
2. Changes to Terms
iTokri reserves the right to update, modify, or replace these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any updates. Your continued use of the iTokri website or services following the posting of any changes constitutes acceptance of those changes.
Notification of Changes
For significant changes to the Terms, we may provide additional notice, such as sending an email to registered users or displaying a prominent notice on our website. The “Effective Date” at the top of these Terms will indicate when the latest changes were made.
3. Use of Our Services
iTokri is dedicated to offering a curated selection of handcrafted products sourced directly from artisans across India. We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our services for personal, non-commercial purposes, in accordance with these Terms.
Prohibited Activities
You agree not to engage in any of the following activities while using our services:
• Unauthorized Use: Attempting to gain unauthorized access to any portion of the website, user accounts, computer systems, or networks connected to the iTokri platform through hacking, password mining, or any other means.
• Violation of Laws: Using our services in any manner that violates applicable local, state, national, or international laws or regulations.
• Interference: Interfering with or disrupting the operation of the website, servers, or networks, including transmitting any viruses, malware, or other harmful code.
• Misrepresentation: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Data Mining: Using any automated system, including but not limited to “robots,” “spiders,” or “offline readers,” to access our website for any purpose without our express written permission.
• Unauthorized Commercial Use: Using the website for any unauthorized commercial purpose, including but not limited to soliciting others to purchase products through unauthorized channels.
Account Registration and Security
To access certain features of our services, you may be required to create an account with iTokri. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate and complete.
• Account Security: You are responsible for safeguarding your password and any other credentials used to access your account. You agree not to disclose your password to any third party and to notify us immediately of any unauthorized use of your account or any other breach of security.
• Account Responsibility: You are fully responsible for all activities that occur under your account. We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete, or if you are found to be in violation of these Terms.
4. User Content
iTokri allows users to contribute content such as reviews, ratings, comments, and other forms of feedback (“User Content”) to enhance the community experience. By submitting User Content, you agree to the following terms:
User Content Guidelines
• Accuracy and Lawfulness: You represent and warrant that your User Content is accurate, lawful, and does not infringe on the rights of any third party.
• Prohibited Content: You agree not to submit any User Content that is defamatory, obscene, offensive, discriminatory, or otherwise inappropriate. iTokri reserves the right to remove or edit any User Content that violates these guidelines or is otherwise objectionable.
• Ownership and License: By submitting User Content, you grant iTokri a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, translate, distribute, and display your User Content in any media. This license includes the right to use your User Content for promotional and marketing purposes.
Content Moderation
iTokri reserves the right, but not the obligation, to monitor, edit, or remove User Content at its sole discretion. We do not endorse any User Content or assume any liability for User Content submitted by users.
5. Intellectual Property
Ownership of Content
All content on the iTokri website, including but not limited to text, graphics, logos, images, audio clips, video clips, and digital downloads (“Site Content”), is the property of iTokri or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
License to Use Content
iTokri grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site Content for personal, non-commercial purposes. This license does not allow you to:
• Modify or Reproduce: Modify, reproduce, or create derivative works based on the Site Content without express written permission from iTokri.
• Commercial Use: Use the Site Content for any commercial purpose, including reselling, distributing, or displaying it in public without authorization.
• Reverse Engineering: Reverse engineer, decompile, or attempt to extract the source code of any software used to provide our services.
Trademarks
The trademarks, logos, and service marks (“Marks”) displayed on the iTokri website are the property of iTokri or other third parties. You are not permitted to use these Marks without the prior written consent of iTokri or the respective third party that owns the Mark.
6. Product Information and Availability
Accuracy of Product Descriptions
iTokri strives to provide accurate and up-to-date information about our products. However, we do not warrant that the product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by iTokri is not as described, your sole remedy is to return it in unused condition in accordance with our Return & Cancellation policy.
Product Availability
Product availability is subject to change without notice. We make every effort to display current and accurate stock levels on our website, but we cannot guarantee that a product listed as “in stock” will be available for immediate shipment.
Handmade Product Variations
Many of our products are handmade and may have slight variations in color, size, and design. These variations are not considered defects but rather a testament to the unique, handcrafted nature of each item.
7. Pricing and Payment Terms
Pricing
• Currency: All prices displayed on the iTokri website are in INR (Indian Rupees) unless otherwise noted. Prices are subject to change without notice.
• Taxes: Prices do not include applicable taxes, duties, or fees. These will be calculated at checkout based on your shipping address and applicable laws.
• Pricing Errors: iTokri reserves the right to correct any errors in pricing or product information. If a product’s correct price is higher than the price shown on our website, we will contact you for instructions before processing your order or cancel the order and notify you of such cancellation.
Payment Terms
• Accepted Payment Methods: We accept various payment methods, including credit/debit cards, net banking, UPI, and digital wallets. All payments must be made in full at the time of purchase.
• Payment Security: We use secure payment gateways to process your transactions, ensuring that your payment information is encrypted and protected from unauthorized access.
• Billing Information: You agree to provide current, complete, and accurate billing information for all purchases made through our website. You authorize iTokri to charge the payment method you provide for any orders placed under your account.
• Failed Payments: If your payment fails or is declined by your financial institution, we reserve the right to cancel your order or require an alternative payment method before processing the order.
Shipping, Returns & Cancellations, International Orders, and Limitation of Liability.
8. Shipping Policy
Shipping Methods and Costs
iTokri offers a variety of shipping options to accommodate our customers’ needs. Shipping costs and delivery times vary based on the shipping method selected and the destination of the order.
• Domestic Shipping: For orders within India, we offer standard and expedited shipping options. Shipping charges will be calculated at checkout based on the weight, dimensions, and destination of your order.
• International Shipping: iTokri ships to select international destinations. International shipping charges are calculated based on the destination, package weight, and shipping method chosen at checkout. Customers are responsible for any additional fees, such as customs duties and taxes.
Processing Time
• Order Processing: Orders are typically processed within 1-3 business days. During peak periods or sales events, processing times may be longer. You will receive a confirmation email once your order has been shipped.
• Delays: While we strive to ensure timely delivery, iTokri is not responsible for delays caused by unforeseen circumstances such as weather conditions, customs clearance, or courier service issues.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the courier’s website. If you encounter any issues with tracking your order, please contact our customer service team for assistance.
Shipping Restrictions
Some products may be subject to shipping restrictions due to size, weight, or destination limitations. We will notify you at checkout if any restrictions apply to your order.
9. Returns & Cancellations
Return Policy
iTokri is committed to ensuring customer satisfaction with our products. If you are not completely satisfied with your purchase, you may return eligible items within [30 days] of receipt for a refund or exchange.
• Eligibility for Returns: Items must be unused, in their original condition, and with all original packaging and tags intact. Certain items, such as personalized or custom-made products, are non-returnable.
• Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. You will receive instructions on how to return your item(s). Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Refunds: Refunds will be issued to the original payment method within [10 business days] of receiving the returned item. Shipping charges are non-refundable unless the return is due to an error on our part.
Cancellation Policy
• Order Cancellations: You may cancel your order for a full refund if the order has not yet been processed or shipped. Once an order has been processed, it cannot be canceled, but you may return the item in accordance with our return policy.
• Cancellation Process: To cancel an order, please contact our customer service team as soon as possible. If the order has already been shipped, you will need to follow the return process once you receive the item.
10. International Orders
Customs, Duties, and Taxes
For international orders, the recipient is responsible for all customs duties, taxes, and import fees required by the destination country. These charges are not included in the total order amount at checkout and must be paid separately upon delivery.
International Shipping Restrictions
Due to varying international regulations, some products may be restricted from being shipped to certain countries. If your order includes restricted items, we will notify you and provide alternative options.
Currency Conversion
All prices on the iTokri website are listed in INR (Indian Rupees). International customers may see the price in their local currency at checkout, depending on the payment method used. Currency conversion rates are determined by your payment provider, and iTokri is not responsible for any discrepancies caused by currency exchange rates.
Delivery Timeframes
International delivery times vary based on the destination and shipping method selected. Please allow additional time for customs clearance. iTokri is not responsible for delays caused by customs procedures or other factors beyond our control.
11. Limitation of Liability
Disclaimer of Warranties
iTokri provides its website, services, and products “as is” and “as available,” without any warranties, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. While we strive to provide accurate and timely information, we do not warrant that the content on our website is accurate, complete, reliable, or current.
Limitation of Liability
To the fullest extent permitted by law, iTokri, its directors, officers, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:
• Use or Inability to Use the Services: The use or inability to use the iTokri website or services.
• Unauthorized Access: Unauthorized access to or alteration of your transmissions or data.
• Errors or Omissions: Any errors or omissions in the content provided on the website.
• Product Liability: Any product defects or failures, except as expressly provided in our return policy.
Maximum Liability
In no event shall iTokri’s total liability to you for any damages, losses, or causes of action exceed the amount you have paid to iTokri in the last six months, or INR 10,000, whichever is greater.
Indemnification
You agree to indemnify, defend, and hold harmless iTokri, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your violation of any rights of another party.
12. Governing Law
These Terms & Conditions and any disputes arising out of or related to the use of the iTokri website or services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
Jurisdiction
You agree that any legal action or proceeding between you and iTokri for any purpose concerning these Terms or the parties’ obligations hereunder shall be brought exclusively in a court of competent jurisdiction located in [City], India. You consent to the jurisdiction of and venue in such courts and waive any objection to the laying of venue of any such litigation.
13. Dispute Resolution
Negotiation and Mediation
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the iTokri services, the parties agree to first attempt to resolve the issue through informal negotiation. If the dispute cannot be resolved through negotiation, the parties agree to participate in mediation with a neutral third party before pursuing any other legal remedies.
Arbitration Agreement
If the dispute cannot be resolved through negotiation or mediation, the parties agree that any remaining dispute shall be resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in [City], India, in the English language. The arbitrator’s decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. By entering into this agreement, you waive any right to participate in a class action lawsuit, class-wide arbitration, or any other representative proceeding.
14. Termination
Termination by iTokri
iTokri reserves the right, at its sole discretion, to terminate your account and your access to the website or services, with or without cause and without prior notice, for any reason, including but not limited to a violation of these Terms.
• Effect of Termination: Upon termination, your right to use the services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Termination by User
You may terminate your account at any time by following the instructions on the iTokri website or by contacting our customer service team. Termination does not relieve you of any obligations under these Terms, including any payment obligations for orders already placed.
15. Miscellaneous Provisions
Entire Agreement
These Terms & Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and iTokri regarding the use of our services. Any other agreements, understandings, or representations, whether oral or written, are superseded by these Terms.
Severability
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
Waiver
The failure of iTokri to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by a duly authorized representative of iTokri.
Force Majeure
iTokri shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war, terrorism, labor disputes, internet service interruptions, or government actions.
Assignment
You may not assign or transfer your rights or obligations under these Terms without the prior written consent of iTokri. iTokri may assign or transfer its rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at:
WhatsApp Us :+917869955644 (for all purposes)
Tollfree Number :
1800-1201-269 (India)
Mobile Number :
+91-7773897774
Land-line Number :
+91-751-4012029 (India & International)
Email for All Purposes : helloji@itokri.com