We work hard to find best fabrics produced in India,
There is always something new, but quantities can be limited, so act fast on these great finds.
We only list the products which are in stock with us. All of our merchandise is first quality and as fine as those carried by the best shops in sector.
We are committed to delivering our products with superior customer service. If you're not happy we want to know about it, so we have an opportunity to meet and exceed your expectations. Do email us on
helloji@itokri.com
You always get free shipping on orders above Rs.500 or more. no coupon code necessary. This offer is valid for the all domestic orders within India.
For International order shipping is chargeable, to know more about international orders check
here We stand behind our products 100%.
All items purchased at iTokri.com carry a 7-day no questions asked money back guarantee.
If you find there is a product you need to return, please
contact us and we will assist you on the return.
We encourage our customers to inspect the contents of the package(s) as soon as they receive their order to ensure
plenty of time to take advantage of our 7-day money back guarantee. We will be unable to issue any type of refund after our 7-day guarantee has expired.
Upon receipt of your return it takes 5-7 business days to process your return and credit our account.
The credit will be processed against the original form of payment or store credit in form of gift card.
Fabrics which are cut, washed, or altered are not eligible for a refund or exchange.
iTokri.com will pay for the shipping fee associated with authorized domestic returns. Authorized returns must be processed within the
7 day guarantee period.
Please
contact us to ensure that your return is processed correctly. Please note that the original shipping charge is non-refundable.
To know more on return policy, click
here
We are committed to delivering Superior Customer Service. If you place an order with us and decide later that day
that you want to make a change to your order (you ordered 2 Meters and later realize you need 3 Meters, for example),
contact us and let us know how we can help you. If your order has not already been processed,
we are more than happy to assist with your request. If your order has already been processed, we will not be able to make any adjustments.
Should that occur, we will be happy to assist you with placing an additional order.
Please Note: Most of our fabrics are not reorder-able as they are Special Purchases (we cannot get more from our supplier).
Those products cannot be back ordered. In that case, you can decide whether the quantity we have in stock is adequate to meet your needs.
| DO YOU SELL FABRIC SWATCHES?
|
We do not sell samples of our fabrics because most of the fabrics we stock are not reorder-able and are special purchases,
there is the possibility that a fabric could sell out by the time you receive your swatch.
| DO YOU FIND SPECIFIC FABRICS THAT YOU DO NOT STOCK?
|
We are unable to do that at this time. If you are seeking a specific fabric, we suggest browsing our site.
We are strictly an internet based store, so if we have what you are looking for, you will see it online.
| IS FABRIC SHIPPED IN PIECES?
|
We do our very best to provide your fabric in one continuous piece. In the fabric industry,
however, this task is not always possible. It may happen sometime that any of the fabric in your order is is available in cut.
for eg, if you have ordered 3 meters, we may have 2 and 1 meter cut to fulfill your order.
This situation is many times unavoidable as handmade fabrics come is cuts of 6,10 and 20 meters.
In every such order our customer care team will notify you prior to dispatch to take your consent.
Since our inventory changes daily, we do not offer a printed catalog at this time.
All of our fabrics can be found on our web site with a picture, price, description.
Everything you need to know is right at your fingertips.
| DO YOU HAVE A PHYSICAL STORE?
|
iTokri.com is an Internet store with a large warehouse distribution facility.
We do not have a traditional brick and mortar store. Since our customers are unable to physically visit us, we make every attempt to make shopping at our web store as close to the "real thing" as possible...aur thoda personal bhi :)
When you are viewing individual products, you will see the In-Stock yardage displayed.
This tells you approximately how many yards we have in stock at that instant,
although it is possible that another shopper could order that item before you complete the check-out process,
thereby reducing our actual inventory, so your shopping cart is updated at the time of checkout.
